Shipping policy

Shipping Destinations
We currently ship to all 50 states within the United States, including Alaska and Hawaii, and to Canada. We do not currently ship to U.S. territories, APO/FPO addresses, P.O. Boxes, or other international destinations. If you reside outside our shipping area, please contact our customer service team to inquire about potential accommodations.

Processing Time
Orders are processed and prepared for shipment within 1-2 business days of receiving your order confirmation. Business days are Monday through Friday, excluding major U.S. and Canadian holidays. Orders placed after 6:00 PM CT on Friday, or on weekends/holidays, will begin processing on the next business day.

Shipping Time
After processing, standard delivery within the contiguous United States typically takes 3-6 business days. Deliveries to Alaska, Hawaii, and Canada may require additional transit time. Please note that shipping time estimates do not include the processing period.

Shipping Cost
We are pleased to offer free standard shipping on all orders within the United States and Canada. There are no minimum purchase requirements. No hidden fees or handling charges will be added at checkout.

Shipping Carriers
We partner with a network of reputable carriers—including but not limited to USPS, UPS, FedEx, and DHL—to ensure timely and safe delivery. The carrier assigned to your order will be determined based on your shipping address, package weight, and logistical considerations to optimize delivery speed and safety. You will be notified of the carrier via your shipping confirmation email.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real time.

Freshness & Packaging Protection
To maintain optimal taste, hygiene, and shelf life, all food products are sealed in protective, food-grade packaging. Fragile items (such as glass jars or delicate snacks) are carefully padded to prevent breakage or spillage during transit. Please inspect your package upon delivery and store consumable items according to the packaging instructions (e.g., in a cool, dry place).

Order Issues
If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us at support@aoifood.shop. We will work with the carrier to investigate and resolve the issue promptly.

Holiday Shipping
During peak holiday seasons, processing and delivery times may be extended. We recommend placing orders well in advance of any holiday deadlines to ensure timely delivery.

Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. If you realize an address error after placing your order, please contact us immediately at support@aoifood.shop. If the order has not yet been shipped, we will do our best to update the address. Once shipped, we cannot reroute packages.